Surface Dock -> Replaced with Surface Dock 2. I got my Brio working again with Hello after switching out my old Surface Dock with a new Surface Dock 2 with my Surface Book 2. Right click "HelloFace.inf" select install There are only very slight differences between the 2 Brio webcams, but they use completely different firmware.Īdded: Thank you all for you kind comments, I'm glad it has help a lot of you.Īlso, if you've lost the Windows Hello Face Software Device (under Biometric devices), you can reinstall it here:Įxplore: C:\Windows\System32\WinBioPlugIns\FaceDriver The Brio Stream Edition also is a 4K webcam. Please repeat the steps above and for the Brio Stream Edition webcam please use the following link instead (Step 4): Try re-enabling Windows Hello and see if it recognizes your Brio Stream to complete the setup. (Please only download and run this file)Ħ. Make sure Brio Pro is on the latest firmware. Run Windows updates which might install a Logitech USB update.Ĥ. Remove Windows Hello, if you've already set it up.ģ. Please shutdown any running Logitech applications.Ģ. Make sure no other applications are using your camera. If it is, then please follow the steps below again and make sure to only download and use the provided upgrade link below:ġ. Support sent me this, which fixed it: - obviously, check downloads for the latest versions of these files mentioned below:Ĭould you please confirm that this issue is regarding a Brio 4K Pro webcam (and not the Stream Edition)?
I had a problem when setting up my Brio 4k Stream Edition where Windows Hello could not be setup, error starting camera could not be started.
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